Heartland Dental

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Affiliation Integrations Specialist

Affiliation Integrations Specialist

Requisition ID 
2018-22889
Job Locations 
US-TX-Austin
Category 
Affiliation

More information about this job

Overview

Affiliation Integrations Specialist

 

Do you exhibit the commitment to support Heartland Dental’s Vision and Mission in a leadership role?  Do you want to be a part of a business segment designated to help facilitate Heartland Dental’s growth? We specialize in supporting the Field Operations team with newly supported affiliated Dentist(s) and team members, to ensure their transition as smooth and seamless as possible.  Affiliating new supported offices into the Heartland Dental family by nature can be complex with a lot of moving pieces and we are looking for those who want to be part of this exciting and challenging opportunity. 

 

Heartland Dental proudly supports 800+ doctor-led dental offices and more than 10,000 team members across the country. We are hard-working, fun-loving and fast-growing – looking for our next perfect fit!

 

This is a full-time position that would report to a Manager on the Affiliation Integration (AI) team with opportunities for mentoring and coaching from the Senior Director of Operations, Julie Thomas.

Responsibilities

Below is an overview of the duties and responsibilities in this role:

  • Primary focus is to serve as a liaison between the Field Operations team and Support Office during the integration process of newly supported offices
  • Work in partnership with the Field Operations team to formulate by reviewing metrics and onsite observation to incorporate into Heartland Dental’s Affiliation Integration Orientation (HDAO)
  • Plan, Prepare and Present HDAO with regional support and the Field Operations team
  • Consult with the doctor(s) to attain acceptance of training needs and implement appropriate systems to facilitate supported doctor(s) and team members accomplishing their goals and improving their job skills
  • Teach and guide business team members on accounts receivable (AR) guidelines and best practices to improve accuracy and AR collection rates
  • Analyze new patient flow in collaboration with and to supported doctor(s) and Field Operations team, to determine an effective marketing strategy to increase new patient flow
  • Provide hands-on training with business assistant(s) on Heartland Dental processes, systems and guidelines, as well a coaching and guiding team members on communication skills
  • Evaluate, engage, and support doctor(s) and team members to ensure they are working congruently and efficiently with the Field Operations team while maintaining trust and alignment within the region
  • Build relationships and establish and retain trust with supported doctor(s) and team members
  • Always demonstrate Heartland Dental positive philosophy while embracing patient advocacy, servant leadership and world-class customer service
  • Plan, Prepare and Present in collaboration with Field Operations team the Heartland Dental  Thrive process to ensure we are contributing the doctor(s) expectation continuous growth
  • Participate in an active role with special projects when assigned

Qualifications

Requirements and Qualifications:

  • Minimum of two years in a Heartland supported dental office or Support Office; or three years’ experience in a management position within another Dental Service Organization and/or work in the capacity as a dental consultant
  • Extensive travel is a requirement; 4 – 5 days per week with overnight stay required, sometimes on short notice
  • Demonstrate a high level business acumen, autonomy and self-discipline
  • Working knowledge to read, extract and decipher monthly financial reporting
  • High level of maturity, personal initiative, sound judgment
  • Confident and skilled public speaker
  • Strong organizational skills, accuracy and attention to detail 
  • Ability to work well under pressure and prioritize multiple tasks
  • Strong verbal and written communication skills

 

Desired Qualification:

  • Practical knowledge of Heartland Dental systems

We put our people first at Heartland Dental, and that shows in our generous benefits package.

 

Company retains the sole discretion to change the duties of the position at any time.

 

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

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