• De Novo Integration Specialist

    Job Locations US-GA-Atlanta | US-FL-Orlando | US-CO-Denver | US-FL-Tampa | US-MN-Minenapolis
    Requisition ID
    2018-23090
    Category
    Operations
  • Overview

    De Novo Integration Specialist, Home Office

    Atlanta, GA, US

     

    Do you exhibit the commitment to support Heartland Dental’s Vision and Mission in a leadership role?  Do you want to be a part of a business segment designated to help facilitate Heartland Dental’s growth? We specialize in supporting the Field Operations team with newly built supported dental offices to support Dentist(s) and team members, to ensure their transition as smooth and seamless as possible.  Helping newly built De Novo supported offices transition into the Heartland Dental family by nature can be complex with a lot of moving pieces and we are looking for those who want to be part of this exciting and challenging opportunity.

     

    Heartland Dental proudly supports 850+ dental offices and more than 10,000 team members across the country. We are hard-working, fun-loving and fast-growing – looking for our next perfect fit!

     

    To give you an idea of the team structure, you will work on a team with peer De Novo Integration Specialists, reporting to a Manager on the De Novo Integration (DNI) team.

    Responsibilities

    Below is an overview of the duties and responsibilities associated with this position:

    • Primary focus is to serve as a liaison between the Field Operations team and Support Office during the integration process of newly built supported offices
    • Work in partnership with the Field Operations team to formulate by reviewing metrics and onsite observation to incorporate into Heartland Dental’s De Novo Integration Orientation (HDDO)
    • Plan, Prepare and Present HDDO with regional support and the Field Operations team
    • Consult with the supported doctors to attain acceptance of training needs and implement appropriate systems to facilitate supported doctors and team members accomplishing their goals and improving their job skills
    • Teach and guide business team members on accounts receivable (AR) guidelines and best practices to improve accuracy and AR collection rates
    • Analyze new patient flow in collaboration with and to supported doctor(s) and Field Operations team, to determine an effective marketing strategy to increase new patient flow
    • Provide hands-on training with business assistants on Heartland Dental processes, systems and guidelines, as well a coaching and guiding team members on communication skills
    • Evaluate, engage, and supported doctors and team members to ensure they are working congruently and efficiently with the Field Operations team while maintaining trust and alignment within the region
    • Build relationships and establish and retain trust with supported doctors and team members
    • Always demonstrate Heartland Dental positive philosophy while embracing patient advocacy, servant leadership and world-class customer service
    • Plan, Prepare and Present, in collaboration with Field Operations team, the Heartland Dental Thrive process to ensure we are contributing the supported doctors’ expectation of continuous growth
    • Participate in an active role with special projects when assigned

    Qualifications

    Minimum Requirements:

                                                                                                                                                          

    • Minimum of two years in a Heartland Dental supported dental office or Support Office; or three years’ experience in a management position within another Dental Service Organization and/or work in the capacity as a dental consultant
    • Extensive travel is a requirement; 4-5 days per week with overnight stay required, sometimes on short notice
    • Demonstrate a high-level business acumen, autonomy and self-discipline
    • Working knowledge to read, extract and decipher monthly financial reporting
    • High level of maturity, personal initiative, sound judgment
    • Confident and skilled public speaker
    • Strong organizational skills, accuracy and attention to detail 
    • Ability to work well under pressure and prioritize multiple tasks
    • Strong verbal and written communication skills

     

    Desired Qualification:

    • Practical knowledge of Heartland Dental systems

     

    We put our people first at Heartland Dental, and that shows in our generous benefits package.

     

    Company retains the sole discretion to change the duties of the position at any time.

     

    We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

     

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