• Operations Optimization Specialist

    Job Locations US-MO-St. Louis
    Requisition ID
  • Overview

    Operations Optimization Specialist

    This newly designed role will assist in the optimization of Heartland Dental’s supported office portfolio. You will be responsible for providing objective recommendations for office expansions, mergers and closures based on operational feedback and market data. Performance is measured by the incremental increase in office performance and attainment of revenue goals.


    You should be adept at crafting narratives and presentations, geared towards senior leadership; synthesizing and analyzing data and presenting a clear business case. You will collaborate with partners across the organization to understand how office, underperforming or with untapped potential, are impacting the bottom line, recommending a clear course of action.

    Heartland Dental proudly supports 800+ dental offices and more than 10,000 team members across the country. We are hard-working, fun-loving and fast-growing – looking for our next perfect fit!


    This position reports to the Operations Manager.


    Below is an overview of the duties and responsibilities associated with this position:

    • Present Operations team with business case proposals or propose courses of action for:
      • Capital investments into existing supported offices for expansions, remodels and operatory addition; and
      • Closing underperforming supported offices.
    • Partner with Senior Regional Director of Operations to monitor process for offices that are underperforming.
    • Manage inflow of project requests submitted by field Operations team.
    • Partner with Construction team for the implementation and integration of new role within the organization.
    • Seek approvals for capital investment projects (remodels, expansions and equip ops) from necessary parties as outlined in the delegation of authority from the board of directors.
    • Calculate return on investment post project completion.
    • Subject Matter Expert (SME) on request types and alternative solutions that could be proposed.
    • Participate in the annual budgeting process for existing offices’ capital expenditures.
    • Develop and improve scalable processes to meet needs of growing company.
    • Special projects as assigned.


    Minimum Requirements:

    • Completion of one of the following: five years of related business optimization experience either at a financial institution or corporation OR associate degree and not less than one year of business optimization experience OR Bachelor’s degree.
    • Practical knowledge of market & construction concepts
    • Strong computer skills, including experience with Microsoft Word, Outlook Excel and PowerPoint.
    • Strong organizational skills, accuracy and attention to detail
    • Ability to work well under pressure and prioritize multiple tasks
    • Strong verbal and written communication skills
    • Ability to answer telephone calls and communicate information to callers
    • Ability to interact with co-workers in a collegial manner to accomplish common tasks
    • High level of maturity, personal initiative, and sound judgment
    • Ability to travel overnight as required; 4-6 times annually.

    Desirable Qualifications:

    • Profit & Loss statement experience
    • Experience in assisting with process development or improvement efforts
    • Experience working with complex business processes

    Company retains the sole discretion to change the duties of the position at any time. 10/6/17


    Heartland Dental, LLC is an equal opportunity employer.


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