• Client Administrator

    Job Locations US-IL-Effingham
    Requisition ID
    2018-25041
    Category
    Operations
  • Overview

    Client Administrator

     

    Are you a natural communicator and customer service expert? Do you have the motivation and curiosity to help support the growth of our business?  If so, we should talk about you joining an amazing team of Client Administrators.

     

    Heartland Dental’s Client Administrator team works to create alignment and a high level of communication between the operations regions they support and our Home Office in Effingham, IL.  You will support daily operations through customer service, supported office business analysis, and remote training and coaching.  You will play a key part of supporting doctors and teams by providing them with critical support so they can serve patients.

     

    Heartland Dental proudly supports 800+ doctor-led dental offices and more than 10,000 team members across the country. We are hard-working, fun-loving and fast-growing – looking for our next perfect fit!

     

    To give you an idea of the team structure, you will support the offices of one operations region within the organization, working on a team of fellow Client Administrators and reporting to a Client Administrator Supervisor.

     

    Responsibilities

    Below is an overview of the duties and responsibilities you would take on in this role:

    • Assist the Client Administrator Department with a wide variety of customer service and operational support matters relating to supporting dental offices and field administrators
    • Support the vision and mission of Heartland Dental to positively impact regional and company goals
    • Contribute to the department’s success by focusing on our key performance indicators; schedule audits, office calls and hunt line calls
    • Build partnerships with the Practice Managers of Operations (PMOs) and supported teams by sharing best practices and proven Heartland Dental systems
    • Support the field operations team by maintaining a strong focus on schedules
    • Create excitement and motivation by developing and implementing regional and company patient care focused challenges
    • Facilitate communication with PMOs to resolve patient disputes in the respectful and consistent manner
    • Build strong partnerships with other Home Office departments to maintain alignment and communication
    • Maintain a working knowledge of Heartland Dental reporting to quickly identify strengths and opportunities for the region and the organization
    • Support the region in attaining their yearly growth and contribution margins

     

    Qualifications

    Minimum Requirements:

    • Completion of one of the following: five years of customer service experience OR associate degree and no less than two years of customer service experience OR Bachelor’s degree
    • Strong customer service skills and problem-solving skills
    • Strong computer skills, including experience with Microsoft Word, Outlook Excel and PowerPoint
    • Strong organizational skills, accuracy and attention to detail 
    • Ability to work well under pressure and prioritize multiple tasks
    • Strong verbal and written communication skills
    • Ability to answer telephone calls and communicate information to callers
    • Ability to interact with co-workers in a collegial manner to accomplish common tasks
    • High level of maturity, personal initiative, and sound judgment
    • Ability to travel 4 times per year for meetings and occasional training

    Desirable Qualifications:

    • A friendly, positive demeanor with customers
    • Adaptability to change
    • Exceptional customer service skills
    • Experience with problem solving
    • Dental knowledge is a plus

     

    We put our people first at Heartland Dental, and that shows in our generous benefits package.

     

    Company retains the sole discretion to change the duties of the position at any time. 10/23/17

     

    We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

     

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