Director, Patient Services
Heartland Dental, LLC, based in Effingham, Illinois, is the largest dental support organization in the United States with more than 1,300 supported dentists in 850 offices and 35 states. It offers supported dentists and team members continuing professional education, leadership development, and a variety of administrative support services including staffing, payroll management, human resources, accounting, marketing, information technology and procurement.
In 2018, leading global investment firm, KKR, became a majority investor in Heartland Dental with Ontario Teachers’ Pension Plan becoming a minority investor. These key relationships strengthen our company’s stability and growth rate. With annual revenues exceeding $1 billion, we continue to expand our profitability and nationwide footprint. Growth is derived from same-office growth, new office development and new affiliations.
Company Culture: Heartland Dental is committed to advancing the field of dentistry by supporting quality work. We seek hard workers who demonstrate the same passion for this rewarding field. Our professionals aren't afraid of a challenge. In fact, they thrive off the opportunity to grow. Through mentorship and partnerships, the successes of each individual become motivation for our entire team. Our outstanding team is the reason that Heartland Dental has expanded so rapidly over two decades in the business.
Leadership development is a cornerstone of Heartland Dental’s culture. For the last decade, Heartland Dental has partnered with the Bell Leadership Institute. Bell Leadership principles permeate our company. “This partnership provides a means to discover how to truly become all-around leaders in every facet of life. For supported dentists and team members, it means more unity, improved communication and an overall sense of effectiveness to propel them to reach their goals together,” explained Patrick Bauer, President and Chief Executive Officer at Heartland Dental.
Delivering an exceptional patient experience is a foundational pillar for our supported offices. The Patient Services Department was established to extend the capabilities of our supported offices to ensure that we are responding quickly to the inquiries of the patient. Due to the rapid growth in this department and our need to continually innovate the patient experience, Heartland Dental is adding senior level depth to provide leadership for this very important patient-facing function.
We are looking for an individual who can provide executive leadership for this area, create a roadmap to evolve the capabilities of the department and lead change management efforts. First year responsibilities include the following:
This position has strong visibility with Heartland’s executive leadership team. We are looking for an individual who has the potential for expanded growth and leadership opportunities.
In this position, you will work closely with a peer group including Director of Patient Marketing and Director of IT Applications, reporting to the Executive Vice President of Technology and Patient Marketing. This position will supervise two Patient Services Managers and the Patient Services Training Manager.
Services from this department will be provided from two separate locations. One location is Effingham, IL and the other has not yet been finalized; however, it is expected to be located in the Midwest and within driving distance to Effingham, IL.
Job Summary & Responsibilities: The Patient Services Director is responsible for the strategic planning, financial management and execution of all Patient Services operations aimed at continually improving the patient experience. Emphasis is placed on customer care, quality management, workforce planning, recruiting, coaching, and training.
Director, Patient Services – Year One Top Ten Business Goals
We put our people first at Heartland Dental, and that shows in our compensation and benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
With this position comes a competitive compensation package including salary, bonus potential and stock options (per vesting schedule).