• Refund Specialist

    Job Locations US-IL-Effingham
    Requisition ID
    Accounting - Finance
  • Overview

    Refund Specialist


    This position is responsible for processing transactions for patient and insurance refunds while providing support for our outlying dental offices including fielding calls from patients and insurance companies.


    Heartland Dental proudly supports 800+ doctor-led dental offices and more than 10,000 team members across the country. We are hard-working, fun-loving and fast-growing – looking for our next perfect fit!


    The position reports to the Refunds Team Manager and will also support key initiatives (goals) of the Accounting-Refunds team.


    Below is an overview of the duties and responsibilities you would take on in this role:

    • Audit patient accounts in Microsoft Excel to process patient and insurance refunds.
    • Review Explanation of Benefits from Insurance Companies to verify payments and refunds issued.
    • Respond to inquiries in writing using Microsoft Outlook and over the phone regarding payments, adjustments, account balances, etc.
    • Prepare release forms using Microsoft Office for patients and work with supported offices to determine a fair and reasonable resolution to the patient concerns.
    • Report incorrect billing issues, patient concerns, etc. to management as issues arise
    • Field all requests from operations and other home office departments on various questions
    • Work on special projects as assigned


    Minimum Requirements:


    • Completion of one of the following:
      • Two years of accounting or insurance experience OR
      • Associate degree and not less than one year of accounting or insurance experience.
    • Strong computer skills, including experience with Microsoft Word, Outlook Excel and PowerPoint.
    • Strong organizational skills, accuracy and attention to detail
    • Ability to work well under pressure and prioritize multiple tasks
    • Strong verbal and written communication skills
    • Ability to answer telephone calls and communicate information to callers
    • High level of maturity, personal initiative, and sound judgment

    We put our people first at Heartland Dental, and that shows in our generous benefits package.


    Company retains the sole discretion to change the duties of the position at any time.


    We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.


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