• Accounts Receivable Representative

    Job Locations US-IL-Effingham
    Requisition ID
    Accounting - Finance
  • Overview

    Accounts Receivable Representative, Accounts Receivable


    Team member is responsible to be the expert in AR for the company and communicate with admin when systems and timelines are not being followed. The team member’s focuses will be to provide training and research to admin to grow our team’s knowledge of AR systems and efficiencies while holding accountability of offices for following those systems.

    Heartland DentalLLC, based in Effingham, Illinois, is the largest dental support organization in the United States with more than 1,500 supported dentists in 850 offices and 37 states.  It offers supported dentists and team members continuing professional education, leadership development, and a variety of administrative support services including staffing, payroll management, human resources, accounting, marketing, information technology and procurement.


    This individual will work independently, but also as part of a dynamic team within the Accounts Receivable Department to meet company goals. To give you an idea of team structure, this individual will report to the Accounts Receivable Supervisor.


    Below is an overview of the duties and responsibilities associated with this role:

    • Assist supported offices with a wide variety of insurance and accounts receivable matters relating to training, day-to-day processes, and holding accountability of supported offices to follow AR timeline and systems.
      • Reviewing and auditing accounts
      • Following up on insurance claims
      • Making courtesy calls on past due balances
    • Provide training to supported offices while developing a strong relationship with the offices, creating a partnership to support both our new and existing business assistants.
    • Analyze supported offices’ AR numbers and systems and communicate opportunities to the operations management teams.
    • Work to integrate and support Affiliated and Denovo (Heartland Dental created) practices that are newly supported in the company by ensuring they have the tools, training and support needed to successfully integrate with Heartland Dental. Provide additional training on systems and timelines to set the offices up for success early.
    • Support all new technology and efficiencies as they are introduced. Assist with rollouts and train on all new processes and help offices get through the stages of change to see the increased efficiency.
    • Build and maintain strong relationships with the rest of the Accounts Receivable team, Field AR Reps and Dental Insurance Administration (DIA – Fee Schedules and Credentialing) teams at the Effingham Support Office, to ensure cohesive support all around and a consistent message.


    Minimum Requirements:

    • Practical knowledge of Dental or Medical Insurance and/or Accounts Receivable
    • Strong computer skills, including experience with Microsoft Word, Outlook Excel and PowerPoint.
    • Strong organizational skills, accuracy and attention to detail 
    • Ability to work well under pressure and prioritize multiple tasks
    • Strong verbal and written communication skills
    • Self-starter and able to complete tasks without supervision

    Desirable Qualifications:

    • Experience with insurance billing and/or collecting past due balances, preferably in a healthcare setting

    We put our people first at Heartland Dental, and that shows in our generous benefits package.


    We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.


    Company retains the sole discretion to change the duties of the position at any time.


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