• Patient Services Inbound Representative

    Job Locations US-IL-Effingham
    Requisition ID
    Customer Service - Support
  • Overview


    Are you looking for a career with endless limits? Are you self-motivated, friendly and work well in a fast-paced environment? If so, Heartland Dental is looking for you! As a leading dental support organization, Heartland Dental is experiencing phenomenal growth and needs individuals like you to join our team. Come experience an exciting dental career providing non-clinical support to a network of offices nationwide.


    We are searching for individuals with customer service experience to work various shifts to provide inbound phone coverage for our supported dental offices.



    Provide inbound phone coverage for multiple dental offices with the goals of accurately scheduling patients within guidelines, routing clinical and billing inquires to appropriate clinical or administrative pools.



    We understand that you work hard, which is why each supported location provides an excellent compensation and benefits package. Additionally, Heartland Dental’s extensive training and continuing education opportunities are unparalleled and exceed industry norms. Each supported location invests heavily in your professional and personal growth and wants to see you succeed. If your career ambitions include leadership and further advancement, our network of supported locations offer many opportunities to help you meet your goals. Heartland Dental’s network of supported locations is expected to double in size within the next five to seven years and new opportunities will be created to support that growth.


    Additional benefits:

    • Medical and prescription drug insurance
    • Free dental services for yourself and your dependents minus lab fees
    • Vision care support
    • Life insurance
    • 401(K) retirement plan
    • 6 paid holidays off
    • Team-focused, uplifting and educational work culture
    • Potential for 2 weeks of vacation available



    • Assesses the patient’s need and responds with critical judgment and ensures the appropriate resolution to provide exceptional customer service
    • Quickly builds rapport and maintains positive demeanor with patients and supported dental office team members
    • Ability to demonstrate strong verbal and written communication skills when interacting with patients.
    • Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
    • Adheres to service specialized workflows for multiple offices. Follows protocols built in the software, navigating quickly between multiple computer systems with dual monitors, and documented practices scheduling requirements.
    • Ability to reach and maintain individual performance metrics while also supporting department metrics.
    • Promotes a positive and productive environment, supporting teamwork and communication.


    Position Qualifications Include

    • High School Diploma or equivalent required.
    • Excellent communication and outstanding customer service.
    • Critical thinking, sound judgment and strong problem solving skills essential.
    • Must be team-oriented, open minded, flexible, and willing to learn.
    • Strong listening skills.
    • Strong attention to detail and accuracy required.
    • Ability to sit for long periods.
    • Proficient keyboarding and computer skills.
    • Dental or medical background is beneficial.
    • Bilingual skills a plus.


    We put our people first at Heartland Dental, and that shows in our generous benefits package.


    Company retains the sole discretion to change the duties of the position at any time.


    We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.


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