Tier 3 Technician, IT
The IT Service Desk Tier 3 Technician provides a deep technical resource for the dental offices. This employee will provide an escalation point for the service desk, answer service desk calls, create service desk tickets, provide issue resolution, and record the incident. This employee will focus on non-standard systems, recurring issues and assist in identifying root cause of incident trends. This employee will be a liason between the Service Desk and the Enterprise Systems Team.
Heartland Dental proudly supports 1000+ doctor-led dental offices and more than 14,000 team members across the country. We are hard-working, fun-loving and fast-growing – looking for our next perfect fit!
To give you an idea of the team structure, you will work on the Service Desk team which is comprised of 22 team members, reporting to the IT Dental Office Support Supervisor.
Below is an overview of the duties and responsibilities you would take on in this role:
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.